FAQ
- FAQs
Frequently Asked Questions
Is every trolley air-conditioned?
Yes. Every vehicle is fully air-conditioned.
Is BoriTrolley wheelchair accessible?
Yes. The fleet is 100% ADA accessible. Each trolley accommodates up to two wheelchairs on a first-come, first-served basis. Foldable strollers are welcome when space permits.
How long is my wristband valid?
One continuous 4.5-hour experience beginning when first scanned.
Can I board more than once?
Yes. Unlimited boarding during your validity period.
Do I need to reserve in advance?
Recommended, especially on busy cruise days.
Can I start at any stop?
Yes, at any official BoriTrolley stop.
What happens if it rains?
Service operates in most weather conditions; severe weather may require temporary adjustments.
What if I'm unhappy with the service?
Please contact our Guest Experience Team within 14 calendar days of your visit and include your booking confirmation number.
Can I bring luggage?
Small personal belongings are welcome onboard. Large luggage and oversized items may not be accommodated due to space limitations and safety requirements.